Server, Bartender, Guest Services

Sonesta International Hotels

The 8th largest hotel company in the U.S.and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrivebringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards. Maintain stock/supplies and cleanliness of outlet and equipment.

Job Description

Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices

Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list

Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink

Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar

Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times

Obtain outlet keys from security

Complete opening side duties

Check quality amount of all bar stock and supplies by using checklist

Complete opening inventory sheet

Requisition all necessary supplies

Transport supplies from storeroom to bar

Stock ice in bar

Set up bottles in display cabinet and speed rail

Prepare garnishes

Stock glassware and paper supplies

Prepare mixes

Check condition and cleanliness of blender, shaker and other tools

Check temperature of refrigeration units and glass wash machine

Change date on credit card imprinter at opening shift

Additional Job Information/Anticipated Pay Range

Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies

Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques

Call orders into Room Service

Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them

Prepare all drink orders for guests according to outlet recipes

Serve drinks to guests

Open and serve wine/champagne bottles

Anticipate guests' needs, respond promptly and acknowledge guests even when busy

Maintain positive guest relations

Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry

Handle guest complaints following the six step procedures and ensuring guest satisfaction

Answer outlet telephone within three rings, using correct greeting and telephone etiquette

Pay Range $20.70 - $23.00/hr. and is eligible for tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Sonesta International Hotels Corporation