Barista - Retail Store

The Team Member will be responsible for ensuring that the retail location operates in accordance with the company's principles, systems, and culture. The ideal candidate will provide excellent service to team members, customers, and management, assisting in day-to-day operations, maintaining the store's cleanliness and visual appearance, and supporting the General Manager and Assistant Manager in achieving goals and maintaining profitability. The ideal candidate will have a passion for food and a desire to deliver a positive and memorable customer experience.

Department: Retail

Supervisor Title: General Manager | Assistant Manager | Shift Supervisor

Oversight of assigned retail location. Deliver exceptional customer service by greeting customers, answering their questions, and providing product information and recommendations

• Maintain the store's cleanliness and visual appearance, including stocking and organizing products, and keeping the store tidy and presentable
• Ensures the highest standards of food safety are being met
• Accurately handle customer transactions
• Follow all company policies and procedures, including food safety and sanitation guidelines
• Communicate effectively with team members and management, including reporting any inventory or customer service issues
• Additionally, negotiation, persuasion, and diplomacy skills are required daily in addressing the concerns and questions of customers. Customer Service/Interaction: Daily face-to-face, phone and email interaction with customers and support staff throughout the organization. This position has direct interaction with customers, so proper tone of voice, body language, and volume are required in this environment.

Customer-focused attitude and strong communication skills

Passion for food and a desire to deliver exceptional customer service

A minimum of 1 year work experience in retail and/or food service environment, preferred

License/Certification: Food handlers course completion preferred

Must be able to visualize the computer screen and perform data entry.

Requires the ability to work weekends, evenings, and holidays

Requires the flexibility to work extending hours or shifts for peak seasons

Cocoa Dolce Chocolates