Client/Customer Support Rep

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Greets customer and determines make, type, and quality of vehicle desired.

Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.

Suggests optional equipment for customer to purchase.

Computes and quotes sales price, including tax, trade-in allowance, and discount.

Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.

Arranges for delivery and registration of vehicle.

Researches availability of models and optional equipment.

Addresses customer concerns.

Participates in required training

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

High School Diploma

Bachelor Degree

Field of Study/Work Experience: Automotive

Desired Work Experience: up to 3 years

Prior sales and/or customer service experience desired.

Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Ability to communicate effectively with customers and company personnel.

Scheduled shifts may include evening hours, weekends, and holidays.

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability: Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.