Service Engineering - Mechanical/Systems Support

Job Title: Mechanical Engineer I
Start Date: Right Away
Contract: 4 Months
Benefits offered may include health care, dental, vision, life insurance; paid time off including PTO, holidays, and any other paid leave required by law.

We're looking for a Field Service Engineer to deep-dive daily system-level investigations for the Prime Air Drone system at our commercial operations sites, driving improved reliability within our ultra-fast drone delivery operations.

This role will be responsible for troubleshooting drone issues observed within operations and rapidly finding solutions to safely return the drone to service. Additionally, this role will be responsible for supporting new drone delivery sites by provisioning site equipment, programing check flights and verifying nominal performance before commercial operations start. This role sustains the larger organization by ensuring a high degree of technical reliability within drone operations, working closely with design engineering/service engineering staff and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.

This role is a core member of the Prime Air Product Support Organization (PSO) Engineering team, serving as the first line between operator/maintainer experiences and design engineering improvements or mitigations. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. BSc/MSc in Aerospace, Mechanical Engineering, Mechatronics, Robotics, or equivalent

• Experience scripting in modern program languages
• Experience in project management
• Strong communication and writing skills

- Ability to travel up to 30% of the time

Aviation or Aerospace experience

• Experience working with operations teams to resolve urgent issues
• Use of engineering project management software such as JIRA, Confluence, or other Agile tools

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."