Head of Services - Support and Managed

Are you a strong leader who thrives on quality, accountability, and developing high-performing teams? Do you take pride in delivering consistent service while solving complex problems? Critter Control Operations specializes in wildlife management services for residential and commercial properties, providing humane wildlife removal, exclusion, and damage repair solutions nationwide since 1984. We work to resolve animal-related concerns in safe, effective, and environmentally responsible ways while protecting homes, businesses, and communities.

This role is ideal for service leaders who are driven by operational excellence, safety, and team development. You'll lead by example, ensure high service standards, and support technicians in delivering quality work while maintaining compliance with technical and safety policies.

Critter Control is a brand that invests in its people. As a Service Manager at Critter Control, you oversee and lead service teams responsible for wildlife exclusion, repair, and remediation services for residential and commercial properties. You drive service quality, coach and develop technicians, and ensure adherence to safety, technical, and operational standards while delivering humane, effective wildlife solutions.

Competitive Annual Salary: $50,000 - $65,000 / Annually plus bonus opportunity.

• Comprehensive benefits package including health, dental, and vision insurance.
• 401k with generous match, Employee Stock Purchase Plan (ESPP).
• Six (6) Paid Holidays Annually!
• Tuition reimbursement up to $5,250/year (federal max) OR free tuition on approved programs through Purdue Global!
• Ongoing training and professional development opportunities!
• Opportunities for career advancement within the Rollins Family of Brands!

Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.

Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.

Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.

Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.

Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.

Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.

Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.

Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).

Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.

Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement.

High school diploma or equivalent; Must be available to travel up to 10%

Must be available to travel to Atlanta, GA within 60 days of start date

Proven experience in construction, carpentry, roofing, or other related fields

Ability to work in the field independently

Proficiency in using several types of software and applications

Ability to work outdoors in various weather conditions (extreme heat, extreme cold, rain, snow, etc.).

Join us in making a positive impact on nuisance wildlife management and become a part of our dedicated team today!

Critter Control Operations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The hiring process will be conducted in compliance with all state and local laws.