Full Time - Client Services Rep

As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Provide an exceptional customer service experience by filling in for available shifts when needed.
-Be on call to assist with shift coverage, as needed
Take prospective members on tours then assist them with the new account sign-up process
Facilitate needed updates to member's accounts.
Detailed cleaning in all areas of the facility.
Exceptional customer service skills; People with positive mental attitudes excel here!
Customer service background preferred.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Will occasionally encounter commercial cleaning products during shift.
All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
Full time employees have paid leave to take a break!
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Compensation: $11.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you're looking for a place where you can make a difference in a customer's life, you've found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.