Consultant / Senior Consultant - Service Architect

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation and capture through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on January 22, 2027
An Identity Graph Architect is responsible for designing, implementing, and optimizing enterprise-level identity resolution solutions that enable a unified view of the customer across all data touchpoints. Key responsibilities include maintaining and evolving the identity graph, designing identity resolution inputs and data collection, collaborating with identity partners, and supporting traceability and data quality for identity outputs. The role requires deep expertise in identity resolution, data architecture, and cross-functional stakeholder engagement. Identity Graph Management: Help maintain and evolve the identity graph in collaboration with identity partners to optimize identity matching logic and resolution accuracyData Collection Architecture: Design data collection strategies using tagging solutions to feed high-quality data into the identity graphUse Case Development: Gather and translate business use cases for the identity graph into scalable technical architectures and solutions
Support linking identity resolution outputs back to source data so identities and attributes can be traced to their originQuality Monitoring: Help build reporting and monitoring into the identity graph to flag data anomalies, match mismatches, and oversized clustersPrivacy and Compliance: Partner with legal and compliance teams to ensure identity data handling meets applicable U.S. privacy requirementsCollaboration: Work closely with stakeholders across product, marketing, analytics, and engineering teams to align on data strategy, solution design, and implementation prioritiesDocumentation and Specifications: Create technical specifications to drive development of solutions and deliver documentation for stakeholder reviewStakeholder Engagement: Continuously identify opportunities to improve customer data capabilities and innovate on solutions to address evolving business needs
Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to provide clear guidance to others
Deloitte's Advertising, Marketing and Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
5+ years of experience in data architecture, customer data platforms, or identity resolution solutions3+ years of experience working with identity graph technologies or identity resolution platforms (e.g., Acxiom, LiveRamp, or similar)5+ years of in-depth understanding of database platforms including relational and non-relational data engines (MS SQL, MySQL, PostgreSQL, MongoDB, Snowflake, BigQuery, Redshift, and similar)5+ years of experience with data processing (ETL) tools and methodologies3+ years of experience designing customer-centric datasets (i.e., CRM, Call Center, Marketing, Offline, Point of Sale, etc.)3+ years of data modeling experienceLimited immigration sponsorship may be availableAbility to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Experience and knowledge with digital marketing analytics and media operationsExperience with marketing cloud solutions and customer data platformsExperience with data observability or anomaly detection toolingFamiliarity with U.S. privacy and data protection requirements as they apply to identity data, including federal requirements for government dataExperience in programming languages (Python, Java, or Bash scripting)Experience with Big Data technologies (i.e., Experience with Martech/Adtech tools and how to integrate technologies into the data management solution (Adobe, Salesforce, Oracle, Google, and similar)Experience in advanced analytics, machine learning concepts, and use cases applied to customer experience and marketing solutionsExcellent interpersonal skills and the ability to articulate complex technology concepts with technical and non-technical individualsAbility to approach technical solutions to challenges from a business perspectiveUnderstanding of the full SDLC processUnderstanding of data integration methodologies and tools (Mulesoft, Dell Boomi, Custom API, Segment, Tealium, and similar)Understanding of public cloud offerings and how to design solutions built around these technologies (AWS, Azure, Google Cloud Platform, and similar)Degree in Computer Science, Information Systems, Data Science, or related fieldExperience working with public cloud offerings (AWS, Azure, Google Cloud Platform, and similar)GCP (Cloud Functions, Composer, SQL, Storage, Dataproc, Datastore, Kubernetes, BigQuery, Stackdriver, Pub/Sub)AWS (Lambda, Glue, Data Pipeline, Redshift, Aurora, Athena/Spectrum, S3/Glacier, Fargate, Cloud Watch, Kinesis)Azure (Functions, Batch, Blob Storage, Data Warehouse, Data Factory, Containers, Monitor, Service Bus)
As a Senior Consultant supporting Adobe Journey Optimizer (AJO), you will help clients design and implement real-time, omnichannel customer journeys that power personalized engagement across email, SMS, push, and in-app channels. In this role, you will bring together journey orchestration, campaign configuration, decisioning, and platform integration to support activation across digital touchpoints. You will work across business and technical teams to translate requirements into practical, high-quality solutions that drive customer and commercial outcomes.
As an Adobe Journey Optimize architect, you will be responsible for:
Designing and configuring end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, actions, messages, offers, and journey orchestration logicBuilding rules and conditional logic to orchestrate complex, multi-step journeys based on customer attributes, behaviors, and real-time eventsConfiguring AJO channel surfaces, including email, SMS, push notification, and in-app messaging, along with email subdomains, IP pools, and IP warming strategiesIntegrating AJO with Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RT-CDP) and Customer Journey Analytics (CJA), to support unified profiles, audience activation, and cross-channel measurementImplementing Journey Optimizer Decisioning (AJO-D) and Offer Decisioning capabilities, including offer collections, placements, decision scopes, and eligibility and prioritization rules, to enable contextual, real-time personalizationLeading integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholder groups during implementation, technical design, and pre-sales activities
Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to provide clear guidance to others
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey — AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.
3+ years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers2+ years configuring AJO channel surfaces (email, SMS, push, in-app), including email subdomain setup, IP pool creation, and IP warming/deliverability strategy2+ years working with Adobe Experience Platform (AEP), including Experience Data Model (XDM) schemas, Real-Time Customer Data Platform (RT-CDP), and Web/Mobile SDK or Edge Network event forwarding to support AJO journey triggersExperience configuring external data sources, custom events, and custom actions within AJO to support complex, attribute- and behavior-driven journeys5+ years in customer data, marketing technology, or digital campaign management with application programming interface (API)-first configuration, Git, continuous integration/continuous deployment (CI/CD), environment promotion, automated validation, production monitoring, and runbooksStrong understanding of business domains, data models, and marketing campaign strategy, with the ability to translate functional requirements into technical journey designsAbility to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.Limited immigration sponsorship may be available.
Hands-on experience with Adobe Journey Optimizer Decisioning (AJO-D) and Offer Decisioning (OD), including offer collections, placements, decision scopes, and eligibility/prioritization rulesAdobe Certified Expert or Adobe Certified Professional credential in Journey Optimizer, Experience Platform, or a related Adobe Experience Cloud productExperience with emerging AJO/AEP artificial intelligence capabilities, including AJO Experimentation, CX AI/Agent Orchestrator, and AEP AI AssistantExperience with cloud data platforms, including Snowflake, Databricks, Microsoft Azure, Amazon Web Services, or Google Cloud PlatformExperience with digital marketing analytics and Customer Journey Analytics (CJA)Programming or scripting experience in Python, Java, SQL, or BashExperience integrating marketing technology, advertising technology, and data integration tools, including Adobe, Salesforce, Oracle, Google, MuleSoft, Dell Boomi, Segment, Tealium, or custom APIsExperience training or leading offshore or nearshore delivery teams in a Global Delivery modelBachelor's degree in Computer Science, Information Systems, Marketing Technology, or a technical field
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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