Head of Customer Service and Experience

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

To efficiently manage and direct ramp activities to deliver high quality products/services to our customers.

Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Supersize and manage staff to deliver excellent customer service

Maintain applicable safety and performance standards

Develop and build good relations with customers and Airport authorities

Participate and contribute to internal and customer meetings

Conduct daily shift briefings

Build and maintain good management/workforce relations

Ensure workforce adherence to company policies and procedures

High School Diploma or equivalent preferred

Minimum one year experience in ramp service or related field

Knowledge about operation of Ground Service Equipment

Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance

Flexible work schedule including evenings, weekends and holidays

Dental insurance

Health insurance

Life insurance

Retirement plan

Tuition reimbursement

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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