Front Desk Receptionist, 3rd shift

Job Description Job Description Hampton Inn Lancaster, Ohio is offering an environment of development and growth. We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team.

Providing superb customer service while maintaining the company and brand standards.
Front Desk Manager/ General Manager
Shifts: Ability to work any of the 3 shifts.
Following duties and responsibilities according to the company and brand standards.

PMS Operations
Cash Handling & Credit Card Transactions
Practice of telephone techniques and etiquette.
Practice of Front Office Emergency/Security Procedures
Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
Assist with Administrative Duties as assigned by Management
Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
Handle guest complaints and/or pass them to the right managerial channels immediately.
Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook.
Must be able to help in any department when needed.
Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
Hand Writing
Computer Skills/Keyboard/Typing Skills
Ability to Work Independently, with Little to no Supervision
Night Audit/Basic Accounting Skills/Training.