Head of Risk Business Management (f/m/d)

Risk Manager

Under the direction of the Director, Insurance, Safety & Risk Management, the Risk Manager performs a broad range of complex professional and leadership duties associated with the safe, secure, and compliant operation of the organization. The Risk Manager is responsible for the administration and oversight of workers' compensation, general liability, property claims, safety programs, security systems, investigations, loss prevention initiatives, and risk management programs. The position serves as a subject matter expert, provides day-to-day leadership to department staff, and acts on behalf of the Director during periods of absence.

Supervision Received and Exercised

Receives general direction from the Director, Insurance, Safety & Risk Management.

May provide day-to-day leadership, guidance, training, work assignment coordination, and project oversight to Risk Management Specialists and other departmental staff.

Risk Management & Claims Administration

Oversee the investigation and administration of workers' compensation, general liability, auto liability, employment practices, and property claims.
Ensure compliance with all legal and procedural requirements associated with claims administration, including submission of required forms and documentation.
Serve as liaison between injured workers, operations management, insurance carriers, third-party administrators, brokers, and legal counsel.
Monitor claim activity, analyze loss trends, and recommend corrective actions to reduce exposure and claim costs.
Track and manage all open and closed claims, ensuring timely follow-up and resolution.
Investigations & Loss Prevention
Lead investigations involving employee injuries, security incidents, property losses, workplace violence concerns, vehicle accidents, and other significant incidents reflecting risk to the organization.
Conduct root cause analyses and develop corrective action recommendations.
Partner with Operations, Human Resources, Legal, and Safety teams to resolve risk-related concerns.
Prepare investigative reports and maintain confidential claim and investigation files.
Safety & Regulatory Compliance
Assist with the development, implementation, and monitoring of safety and loss prevention programs.
Coordinate and support OSHA compliance activities, including Cal/OSHA 300 logs, recordkeeping, inspections, and regulatory responses.
Conduct risk assessments and site visits to identify hazards and ensure compliance with company standards.
Assist with safety training initiatives and educational programs designed to reduce injuries and losses.
Video surveillance systems
Access control systems
Associated software platforms and mobile applications

Coordinate installation, maintenance, upgrades, and repairs with security vendors, contractors, and service providers.
Manage vendor relationships, service agreements, invoices, and performance expectations.
Work with Operations, IT, Facilities, and vendors to troubleshoot system issues and ensure timely resolution.
Analyze security incidents and identify opportunities for process or technology improvements.
Provide training and support to field management regarding security system utilization.
Provide day-to-day leadership and operational support for the Risk Management department.
Assist with prioritization of workload, project assignments, and departmental initiatives.
Mentor, coach, and support Risk Management Specialists and other team members.
Facilitate communication between field operations, executive leadership, and department personnel.
In the absence of the Director, Insurance, Safety & Risk Management:
Serve as the primary point of contact for risk management, safety, security, and insurance matters.
Coordinate communication with executive leadership, insurance carriers, brokers, legal counsel, and external partners.
Ensure continuity of critical department functions, claim management activities, investigations, and regulatory compliance efforts.
Administrative Responsibilities
Maintain confidential records and documentation.
Prepare reports, presentations, metrics, and trend analyses for leadership review.
Assist with budget planning and vendor management within assigned areas.
Interpret and communicate company policies, procedures, and regulatory requirements.
Support special projects and strategic initiatives as assigned.
Workers' compensation claims administration, regulations, and best practices.
Incident investigation and root cause analysis methodologies.
Physical security systems, surveillance technology, alarms, and access control systems.
Risk management principles and loss prevention strategies.
Microsoft Office Suite and risk management software applications.
Analyze data, identify trends, and recommend solutions.
Manage multiple priorities in a fast-paced environment.
Communicate effectively with employees, management, executives, vendors, insurance carriers, and legal counsel.
Work independently and exercise discretion in handling confidential information.
Travel as necessary to conduct risk assessments, investigations, inspections, and training activities.
Bachelor's degree in Risk Management, Business Administration, Occupational Safety, Criminal Justice, Insurance, or a related field preferred. Equivalent combinations of substantial relevant work experience and education may be considered in lieu of the preferred degree.
Three to five years of progressively responsible experience in risk management, claims administration, safety, insurance, security, or a related field.
Experience managing vendor relationships and security systems preferred.
Possession of a valid driver's license and reliable transportation for business travel.