Head of Market Management

Title: Market Manager - Pelham Parkway Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time .

you will be a trusted mentor, strategist, and guide for their individual development and overall team performance. We are succeeding because our customers are succeeding, and you will be at the forefront of facilitating legendary experiences within this reimagined banking environment.

This isn't just a management job—it’s leadership with a mission. We provide an inclusive environment where we invest heavily in your leadership journey, ensuring you have the tools to empower your people, inspire your community, and show up highly effective across your market every single day.

Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

Back-up Child or Elder Care

What You’ll Actually Do Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our branches are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful. You will also step in to handle complex customer escalations and engage with various partners to ensure a seamless, high-tier experience.

Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include , empower , and inspire your team. You will empower Ambassadors to think independently and take ownership, ensuring operations run smoothly even when you are visiting another location.

Bring the Capital One Brand to Life: You take pride in our brand and our physical spaces. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values. While you collaborate with business partners and internal teams to drive connection and care for the space, you ensure the collective vibe and customer experience are flawlessly aligned to our high standards across all points of contact.

Lead with an Owner’s Mindset & Drive Continuous Improvement: You approach your market-managing an average of 1-3 branches-with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo. You drive operational excellence, manage talent and resources effectively, listen to customer feedback with patience, and uncover insights to constantly iterate and elevate the space—ensuring your team meets customer‑centric goals and that the local branch experience is always evolving.

You will coach and empower Branch Ambassadors to be strong, independent problem solvers who can confidently navigate scenarios they may have never encountered before—whether that’s guiding a customer through a unique financial situation or smoothing out an unexpected operational wrinkle. Your focus is on building their problem‑solving confidence, while remaining the ultimate safety net, ready to step in for leader interventions when highly complex situations arise.

Embrace Digital Innovation & Simplify the Complex: You are digitally savvy and forward‑thinking. On the floor, you will coach your team on how to help guests easily navigate our mobile and online banking experiences. Behind the scenes, you bring a sense of curiosity to leveraging emerging technology like AI and GEMS to streamline processes, solve problems, and remove administrative burdens—ensuring your team’s energy remains focused entirely where it matters most: on deeply human‑centered activities.

Drive Purposeful Community Impact: You understand your local market and know how to bring people together. As the face of Capital One in the community, you will champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities. You will facilitate team participation in approved community initiatives, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic partnerships for maximum, professional impact.

Basic Qualifications High School Diploma, GED, or Equivalent Certification

At least 2 years of Retail, Sales, or Banking Experience

At least 1 year of People Management experience or 1 year of Supervisory experience

Preferred Qualifications Bachelor’s Degree

4+ years of Customer, Retail, or Financial Services experience

2+ years of People Management experience

Let’s build the future of banking together!

Bronx, NY: $112,100 - $126,000 for Market Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (J-18808-Ljbffr Information Technology Senior Management Forum