Lead Host/Shift Lead

We are hiring people to join our team as LEAD HOST STAFF!
Must have 2 years of Host experience in high-volume restaurant.
As Lead Host, you will:

coordinate the flow of the restaurant
provide the first and last point of contact for all of our guests.
If you have the skills to warmly and professionally coordinate guest seating/reservations, manage wait lists and ensure a smooth table turnover -- this role might be a great match for you!
A Few of Our Lead Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Antico Posto is a cozy Italian restaurant and wine bar serving Italian classics daily in Oakbrook Center. House specialties include handmade pastas, gnocchi, ravioli, hot and cold antipasti, brick oven hand-stretched pizzas and house-churned gelato. Antico Posto’s wine list includes Italian, Californian and Washington varietals, and features more than 50 wines available by the glass and bottle. Antico Posto also has a private dining room and seasonal patio.
Caring. Creative. Careers.
Lettuce is a culinary-driven restaurant company with a genuine commitment to our people: we welcome unique perspectives and nurture diverse talents at over 90 locations, supported by our Culture of Caring. We proudly serve guests at more than 55 concepts ranging from fast casual to fine dining restaurants.
EOE. We participate in E-Verify / Participamos en E-Verify

LEAD HOST JOB DESCRIPTION

Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering telephone, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.
Essential Functions

Interact with, direct, train and develop host employees in a fair and dignified manner
Warmly greet and seat guests in the restaurant
Answer telephones, and take orders, messages and reservations
Available to work a variety of hours, days and shifts, including weekends
Safely and effectively move chairs, tables, highchairs and booster seats
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectivelyunder pressure
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Assist with processing hosts’ new-hire paperwork
Schedule, conduct and/or oversee all aspects new-hire and on-going host training
Review and maintain host manuals and training materials
Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
Assist with maintaining and updating restaurant’s "zoning" procedures
Use proper phone and voicemail etiquette and guidelines
Assist with clearing, cleaning and resetting tables and maintaining restrooms
Sell and accurately account for gift cards
Understand and respond knowledgeably to questions about the restaurant and menu
Follow all steps of service
Understand and follow the food allergy procedure and special orders/restrictions
Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
Comply with all safety and sanitation guidelines and procedures
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
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