Senior Client Service Rep

Patron Services Senior Representative

Jones Hall - Houston, TX 77002

Salary Range $15.00 - $17.00 Hourly Position Type Part Time Category Nonprofit - Social Services

Job Title: Patron Services Senior Representative

Department: Patron Services

Reports to: Sr. Manager, Patron Services

Status: Part-time, non-exempt

Principal Responsibilities:

Uphold and embody the Symphony's customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.

Process subscription, single ticket orders, and exchanges.

Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.

Engage successfully in cross-selling, up-selling, and donation asks.

Assist Sr. Manager with creating a new V11 Tessitura training document.

Assist Assistant Manager with training and testing new Patron Services employees.

Promote and Track Patron Services Incentive contests.

Concert duty as scheduled.

Perform additional duties as required by the Houston Symphony.

Qualifications:

Experience in customer service and/or ticket office subscription sales techniques.

Excellent communication skills.

High School Diploma or equivalent, college degree preferred.

Professional demeanor.

Proficient in Microsoft.

Strong initiative and ability to work independently and as part of a team.

Flexibility and the ability to multi-task.

Ability to work evening and weekends, including some holidays.

Knowledge of and interest in classical music preferred.

Houston Symphony Society