Help Desk and Technical Support Positions

$60000 - $75000

We are looking for a Level 2 Help Desk Technician to join a growing onsite team in Tempe, AZ. This is a full time role supporting a mixed Windows and M365 environment where you’ll own escalations, manage user access, troubleshoot technical issues, and ensure daily operations run smoothy. You’ll work across desktop, identity, and networking tasks while collaborating closely with senior technical staff.

This position is perfect for a technician who’s ready to move beyond basic ticket triage and take on more autonomy. You’ll have direct ownership of escalated issues, opportunities to mentor junior staff, and exposure to Intune, Azure AD, networking, and light automation, giving you a pathway toward Systems Administration. The environment values efficiency, communication, and problem solving, creatin strong long term growth potential.

Required Skills & Experience

3-5+ years of IT support experience

Strong Windows, M365, Azure AD, and Intune skills

Foundational networking concepts

Strong communication and customer service mindset

Desired Skills & Experience

Experience mentoring Tier 1/help desk analysts

Experience with ticketing workflow improvement or SOP documentation

Exposure to scripting (powershell preferred)

Experience supporting executives / white glove support

What You Will Be Doing
Tech Breakdown

40% Windows 10/11 support

25% M365 / Azure AD user management

15% Intune endpoint configuration & device compliance

10% Networking fundamentals

5% Ticketing systems, documentation, SOP updates

5% White glove and leadership support

Daily Responsibilities

100% Hands On

The Offer

Bonus OR Commission eligible

You will receive the following benefits:

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

#J-18808-Ljbffr Kelly Services