HR Generalist/Employee Relations/Payroll

Education and Years of Experience:

1. Bachelors degree strongly preferred but not required
2. 2+ years of prior experience including HR administration, payroll and business support

Bilingual fluency in English and Korean

Ability to effectively communicate with employees and stakeholders in both English and Korean

Customer Service, Contact Center, Learning Agility

Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)

• Provides general HR administrative support to HR Centers of Excellence and business partners
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Supports ad hoc projects and activities related to HR department

2 years of prior experience including HR administration, payroll and business support

• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
• Business process/data processing experience within ERP HCMs, Workday preferred
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
• Bachelor's degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties