Senior Software Engineering - Telecommute

The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure

• object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.)
• Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance
• Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design
• Improving the diagnosability of core streaming and database systems in production, where possible
• Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure
• Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies
• Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy
• Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk
• 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles
• streaming systems, analytical databases, large-scale storage backends). Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
• Proficiency in at least one programming language (Go preferred, but not required)
• Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior
• Experience participating in blameless incident response and writing high-quality post-incident reviews
• Benefits include equity, bonus (if applicable) and other benefits listed here.

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose

• Innovation-Driven - Autonomy and support to ship great work and try new things
• Open Source Roots - Built on community-driven values that shape how we work
• Career Growth Pathways - Defined opportunities to grow and develop your career
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do
• Balance is Key - We operate a global annual leave policy of 30 days per annum. We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.