NOW HIRING RESTAURANT SERVERS

Accountability:
Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas:
A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

Greets guests immediately upon arrival and acknowledges them at departure

Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs

Suggestively sells and achieves guest check average targets

Accurately enters orders on point of sale system

Prepares beverage orders as well as some appetizers, salads, and desserts

Checks prepared orders for completeness and presentation

Delivers food and beverage orders timely and in accordance with standards

Attends to guest during the entire dining experience in a prompt and courteous manner

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Uses proper telephone etiquette; assists with “to go” orders

Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guest’s departure

Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Willingly assists others without being asked

Maintains cleanliness and organization of dining room and service area

Completes all required side-work, including deep cleaning assignments

Provides prompt and courteous service and is cordial to all team members and guests

Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions:

Ability to lift and carry supplies and equipment up to 30 lbs

Ability to raise a tray weighing up to 25 lbs to shoulder height

Able to bend, stoop, reach, wipe, lift, and grab

Must have sufficient mobility to move and operate in work area

Must be able to stand and walk throughout a 4 to 8-hour shift

Must be able to hear well in a loud environment to respond to employee and guest needs

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to observe and differentiate between monetary denominations

Must be able to serve all Denny’s menu products

Must be able to operate point of sale system

Must be able to work around potentially hazardous chemicals

#J-18808-Ljbffr Ontario Trillium Foundation