Mortgage Servicing Professional

First American Bank is a privately held, full-service bank founded in Chicago, with over 900 employees and $7 billion in assets. The bank combines personalized, relationship-based service with modern digital and self-service banking tools. As a privately held institution, it can focus on long-term goals, a customer-first mindset, and a collaborative work environment. With locations in Chicago, Miami, Tampa, and Milwaukee, First American Bank serves individuals, families, and businesses with tailored banking, lending, and wealth management solutions. The organization is a Member FDIC and Equal Housing Lender, committed to privacy, security, and responsible banking practices.

This is a full-time, hybrid Residential Mortgage Loan Officer role based in Chicago, IL, with flexibility to work both on-site and from home. The Residential Mortgage Loan Officer will generate and manage a pipeline of residential mortgage loans, from initial inquiry through closing, while providing clear guidance to applicants throughout the process. Daily responsibilities include prospecting and networking to build referral relationships, conducting borrower consultations, collecting and reviewing financial documentation, and advising customers on appropriate loan products. The role collaborates with underwriting, processing, and closing teams to ensure loans meet regulatory, investor, and internal policy guidelines and are processed accurately and on time. Demonstrated experience as a Loan Officer or in a closely related lending role, with a track record of managing a mortgage pipeline and meeting production goals.

Strong knowledge of the Mortgage Industry and Mortgage Lending practices, including conventional, FHA, VA, and other residential loan products.

Familiarity with underwriting standards and guidelines, with the ability to collect, review, and analyze borrower financial information for loan eligibility.

Excellent Customer Service skills, including clear communication, active listening, and the ability to explain complex information in a straightforward way.

Proficiency with loan origination systems and standard office software; Working understanding of federal and state mortgage regulations, fair lending, and compliance requirements.

Ability to build and maintain referral relationships with real estate professionals, builders, and community partners.

High school diploma or equivalent required; bachelor’s degree in finance, business, or a related field preferred.

Current NMLS registration and any required state mortgage loan originator licenses, or the ability to obtain them within required timeframes.

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