Contact Center Advocate | Full-Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Contact Center Advocate I - Henry Ford Health

Contact Center Advocate I- Remote

Full Time- Day Shift

Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences.

As a Contact Center Advocate I, you will be the voice of Henry Ford Health, scheduling patient appointments, managing registration and insurance updates, and responding to inquiries. Your role is crucial in ensuring patients receive timely and compassionate care, while advocating on their behalf to meet their needs. You'll work in a fast-paced environment, providing exceptional customer service and building loyalty with every interaction.

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. Perform new patient registration and update registration and insurance information.

Respond to telephone inquiries from all callers/customers with professionalism and care.

Advocate on behalf of callers/customers to ensure their needs are met.

Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

High school diploma or G.Two years of customer service experience.

Strong computer skills and working knowledge of Microsoft Office products.

Associate's degree in business or related field.

Previous HFHS clinical/customer service experience.

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. All your information will be kept confidential according to EEO guidelines.