Client/Customer Support Rep

Job Description We are a small but rapidly growing Estate Planning Firm in Indianapolis, IN, looking for a Client Enrollment Specialist with consultative sales experience. This position is responsible for conducting sales conversations to identify the potential client’s problem or opportunity and, when appropriate, educating them on Firm-provided solutions.

Every conversation you have will be with individuals reaching out for help with understanding and resolving complex problems related to estate planning. Our firm offers solutions that help them protect their family and meet their goals. Your responsibility is to understand their situation, educate them on our process, determine whether we are the right fit, and confidently guide qualified prospects through the next steps of retaining legal representation. So, if you think that “sales” is something you do to someone and not for them, then please don’t apply. If you enjoy helping people, solving complex problems, and approaching conversations with maturity and sensitivity, then this position can be highly rewarding to you personally, professionally, and financially.

While we strongly support personal and professional development, we do not have time to teach you the importance of following up with someone when you say you will, how to use technology, or how to overcome your fears of having a sales conversation or asking for money. However, we will provide you with all the training you need to best help clients.

A majority of the work will be performed remotely; Compensation: $40,000 - $50,000 yearly + Bonus Compensation depending on experience
Oversee the client onboarding process to ensure a smooth transition to the legal team
Collaborate closely with the legal team to ensure a seamless client experience
Follow up consistently with potential new clients using a structured sales process
Maintain accurate CRM records and pipeline activity (entering critical data into the firm’s systems)
Track and report identified sales conversion data
Understand and enjoy building relationships with people
Demonstrate exceptional communication skills, both over the phone and in writing
Treat a call or meeting at 4:30 PM on a Friday with the same care and compassion as one on Monday morning
Be coachable, understand the importance of policies and procedures, and be committed to continuous improvement
Be tech-savvy (we use law firm systems and cloud-based software)

Real-life experience and a few “battle scars” providing empathy and understanding are assets. The Client Enrollment Specialist does NOT give legal advice, so legal experience is not required. Prior sales and customer service experience is required because we can teach you our process for engagement and how our services help clients, but we can’t teach you how to take initiative, be empathetic, demonstrate ownership, and be confident.

We are looking for a results-oriented team player who wants to have a positive impact on people’s lives while helping us grow the firm. We collaborate and support each other. We are looking for individuals with fire and ambition, not excuse-making “clock-watchers” who will hide under their desk waiting to be told what to do.

If you come from the school of thought that making a sale is all about what you can “get” from a prospect or what you can “talk them into” you won’t be happy here. We believe in consultative selling where we help our prospective new clients make sense of their situation, weigh their options, and make important and often difficult decisions. We see the sale as the beginning of a long-term relationship with our prospective clients. If you are interested in a fulfilling career that offers performance bonuses, key benefits, training and professional development, respect, and an opportunity to really help people, then please apply.
Norton Estate Planning & Elder Law Firm, LLC is a law firm committed to helping individuals create a personalized estate plan that meets their expectations. The firm is comprised of individuals who believe in education, maintenance, and collaboration.
We believe that estate planning should focus on providing you with a plan that reflects who you are, maximizes your control during life, protects you and your wishes in the event of a disability, and provides the instructions for carrying out your legacy at your eventual death.
Norton Estate Planning & Elder Law Firm, LLC is designed to provide the steps for initially setting up your plan, maintaining the plan once in place, and assisting with the administration of the plan once death occurs.
We believe in proactively engaging the family and collaborating with professionals across various fields to create a plan that "Protects Your Dignity and Secures Your Legacy."