Head of Retail Sales Operations

Operations Sales Manager

Location: Summerlin, NV

EmploymentType: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. This is a role for someone who has already proven they can drive revenue while running a tightoperation andis ready to do both at a higher level.You'llbe expected to lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated. If your background blends operations management witha track recordof hitting sales goals,you'llwalk in already speaking the language. No industry-specific experiencerequired.

What You'll Be Responsible For

Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality

Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs

Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability

Ensure everymemberinteraction is efficient, professional, and reflects the level of service Serenity is known for — whileidentifyingand converting sales opportunities

Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to makerealoperational and commercial decisions

Identifyunderperformance early and address it directly, with clarity and follow-through

What We're Looking For

10+ years of leadership experience with a demonstrated blend of operations management and sales —you'verun the floor and owned a number

A proventrack recordof meeting and exceeding sales targets with the results to back it up

Demonstratedaccountability to KPIs —you'vemanaged them, reported on them, and made decisions based on them

Background in hospitality, upscale retail, or premium service operations is a strong advantage — ifyou'verun a location where member experience and revenue performance drove every decision, you already know what this job feels like

You've had direct performance conversations and have the outcomes to show for them

Youdon'twait to be told something is off — you see it, own it, and fix it

Compensation & Benefits

$100,000+ annually plus bonus incentives

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard servicelocationsand we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that hitting the number and raising the standard are the same job. Ifyou'vebuilt your career running operations where cutting cornerswasn'tan optionand missing targetswasn'tacceptable,you'llbe at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

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