Head of Programme Management

Lead With Purpose. Make a Difference Every Day.
Hand in Hand Residential is seeking an experienced and compassionate Program Director to oversee operations across multiple residential group homes serving individuals with developmental disabilities throughout Maricopa County.
This is an exciting leadership opportunity for someone who is passionate about helping others, developing strong teams, maintaining high quality care, and creating safe, supportive environments for residents and staff.
Why Join Our Team? Competitive annual salary
Leadership role with growth opportunities
Meaningful and rewarding work
Supportive and mission driven environment
Opportunity to positively impact lives daily
Dynamic leadership position with autonomy and responsibility
Position Overview The Program Director is responsible for the daily oversight, supervision, and operational integrity of multiple DDD residential homes. This role requires hands on leadership, regular site visits, staff development, crisis management, and ensuring compliance with DDD, AHCCCS, and agency standards.
The ideal candidate is organized, dependable, proactive, and able to confidently lead teams in a fast paced environment.
Responsibilities Oversee daily operations of multiple residential group homes
Conduct weekly site visits to ensure quality care and compliance
Supervise and support Lead Staff and Direct Care Workers
Monitor documentation and operational standards
Ensure homes meet licensing and safety requirements
Manage staffing schedules and emergency coverage
Respond to crises, behavioral emergencies, and urgent staffing needs
Coach, mentor, and develop staff members
Maintain professional communication with stakeholders and team members
Ensure a safe, positive, and supportive environment for residents and staff
Qualifications High School Diploma or GED required
Bachelor’s degree preferred
Minimum 3 years experience in DDD or behavioral health
Minimum 1 year leadership or supervisory experience
Strong leadership, communication, and crisis management skills
Ability to manage multiple priorities and work independently
Knowledge of DDD, AHCCCS, and DES regulations preferred
Required Certifications Valid Arizona Driver’s License and reliable transportation
Level I Fingerprint Clearance Card
CPR and First Aid Certification
Article 9 Certification
Prevention and Support Certification
Work Environment This is a field based leadership position requiring weekly visits to all assigned homes and flexibility for evenings, weekends, holidays, and emergency on call situations.
Benefits Flexible schedule
Health insurance
Paid time off
Professional development assistance
Work Location: Hybrid remote in Phoenix, AZ 85041

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