Head of Client Support Services

The supervisor will manage the on‑going support and optimization of installed systems that control various commercial systems including HVAC, lighting, and access control. This position will be responsible for overseeing a team consisting of Controls Service Engineers throughout various region/regions that provide customer support, regular system maintenance, and customer meetings.

Participates in service deliverables and customer meetings.

Assists with and manages building automation service projects by leading progress meetings and assisting control engineers in timely project deliverables.

Responds to and rectifies escalated customer issues.

Creates and manages a schedule for all service projects, MSA renewal and execution timelines.

Communicates with customers to deliver a customer driven, quality product.

Communicates with internal project managers and sales team to schedule regular project turnover meetings to service for execution of customer warranty and contracts.

Assigns and manages service engineering tasks.

Manages XOI/Vision process deliverables ensuring service engineering timely work order status, deliverables, and job completion.

Refines management and process standards for the service control engineers.

Develops and refines turnover process from project close‑out to service handoff.

Supervisory responsibilities include but are not limited to supervising Controls Engineers across three regions, managing service MSA contract deliverables, manpower management, training schedules, customer deliverables, periodic customer meetings including but not limited to onsite visits requiring travel, quote generation, ticket system management and budget management.

Bachelor's degree (B.A.) from a four‑year college or university in Engineering, Mechanical, Electrical, or Software or related field; or ten+ years related experience and/or training; 8+ years in building automation system design, implementation, and project management or; 4+ years in building automation service management required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and experience in the service industry related to Controls, Commercial HVAC, and Energy.

Knowledge (Intermediate to advanced) of various operating systems, software products (e.g. MS Office, etc.), Knowledge of computer applications preferred, including Visio, MS Project, Microsoft Office applications.

Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.

Ability to work independently and efficiently manage time / workload.

Ability to effectively present information and respond to questions from management and staff.

Ability to speak and communicate effectively before customers and staff.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

Travel

May require some travel (
Paid Holidays, Paid Sick Leave, and Paid Time Off.

Competitive Medical, Dental and Vision Plans.

401k Retirement Plan with Matching Employer Contributions (%).

Employer Sponsored Life Insurance and AD&D Insurance.

Employer Paid Short‑ and Long‑Term Disability Insurance.

Company Branded Trucks Provided (Specific Positions).

Applicants must be currently authorized to work in the United States on a full‑time basis.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Veregy, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law.

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