Client/Customer Support Rep

Afternoon Member Services Representative
Planet Fitness is seeking a reliable and enthusiastic Afternoon Member Services Representative to join our team. This role is vital to delivering an exceptional member experience and supporting club operations during peak afternoon hours. The ideal candidate will be detail-oriented, friendly, and motivated to maintain a clean, safe, and welcoming environment.
Key Responsibilities:

Run and review morning reports to stay informed on club operations and performance metrics.
Greet and check in members accurately and courteously, providing excellent customer service at all times.
Clean and sanitize all areas of the club, including fitness equipment, locker rooms, and front desk spaces, following company standards.
Learn and utilize the Ignite by DataTrak system for member management, reporting, and club operations.
Lift, move, and organize fitness equipment as needed for cleaning, maintenance, or safety.
Monitor and help maintain club equipment, ensuring everything is in working order and reporting any issues to management.
Assist with training as needed and stay up to date on club policies, procedures, and promotions.
Uphold the Judgement Free Zone atmosphere by treating all members and teammates with respect and positivity.
Qualifications:

High school diploma or equivalent preferred
Previous customer service experience is a plus
Basic computer skills and willingness to learn internal systems (Ignite by DataTrak)
Ability to lift up to 75 lbs and perform physically active tasks throughout the shift
Strong attention to detail, reliability, and punctuality
Professional, positive attitude and communication skills
Ability to work independently and as part of a team
What We Offer:

Free Black Card Membership
A supportive, team-oriented environment
Ongoing training and career advancement opportunities
Compensation: $10.00 per hour