Hospitality/Valet Attendant & Overnight Valet Parking Attendant

Overnight Valet Parking Attendant

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. Position Summary Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours.

Primary Objective Deliver prompt, courteous, and secure valet services overnight, maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company policies.

Warm Welcome Greet guests warmly and assist with luggage and vehicle needs during overnight hours.

The Details Conduct thorough vehicle inspections to document any existing damage on claim tickets.

Stay Vigilant Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.

Keep it Clean Maintain a clean, organized, and professional valet station reflective of the hotel's high standards.

Timekeeping Accurately record hours and gratuities in compliance with company policies.

Customer Service Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy.

On Time Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.

Support Support team members and assist with additional tasks as needed to ensure smooth overnight operations.

Additional Duties Help with other tasks as needed to support the team and daily operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience High school diploma or GED required. Prior customer service experience is preferred. Licenses & Background Requirements A valid driver's license and reliable transportation are required. Hospitality, Customer Service & Communication Provide outstanding guest service through clear, courteous communication and attentive listening. Organizational Support & Adaptability Comply with all company policies and procedures while effectively managing multiple responsibilities. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.

Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain. Evening, weekend, and holiday availability is essential. The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles.

Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Health Benefits – Medical, vision and dental insurance – Upon eligibility

• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Continuous nationwide growth opportunities.
• Paid training
• Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.