Head of Customer Service and Experience

Join Our Family! ( Experience is Required

Excellent People, Income and Benefits! Closed on Sundays!

Job Intro

Are you a driven leader with a passion for delivering exceptional service? Freedom Honda in Sumter is seeking an experienced Service Manager to lead our high‑volume service department. You’ll oversee daily operations, drive CSI performance, manage financials, and develop a strong, customer‑focused team. This role offers you the opportunity to make a significant impact on our operations while working in a supportive and dynamic environment. Join us at Freedom Honda and take your career to the next level while making a difference in our customers' lives! Why Work for Freedom Honda? Growing, stable dealership with strong customer demand. Supportive leadership invested in your long‑term success. Modern facility, updated equipment, and a busy service drive. Community‑focused culture serving Sumter and surrounding areas.

Job Description

You’ll spend your days overseeing the service department, ensuring efficient operations and high-quality service. You’ll lead, mentor, and develop a team of service advisors and technicians, fostering a culture of excellence. You’ll recruit, train, and retain top service talent.

• Training
• PTO - Paid Time Off
• 5-Day Work Week -Closed on SUNDAYS!
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Employee Discounts

Responsibilities

You’ll spend your days overseeing the service department, ensuring efficient operations and high-quality service.

You’ll lead, mentor, and develop a team of service advisors and technicians, fostering a culture of excellence.

You’ll recruit, train, and retain top service talent.

You’ll manage service budgets and financial performance, driving profitability through effective strategies.

You’ll implement processes that enhance customer satisfaction and streamline service operations.

You’ll collaborate with other departments to ensure a seamless customer experience throughout the dealership.

You’ll analyze service metrics and develop plans for continuous improvement.

Requirements

Required: Proven experience in a service management role within the automotive industry. (5+ years’ experience is preferred)

Required: Strong leadership and team‑building skills.

Required: Excellent communication and interpersonal abilities.

Required: Knowledge of service department operations and financial management.

Preferred: Experience with Honda vehicles and products.

Preferred: ASE certification or equivalent.

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