Head of Operations & Business Management

OpenWorks is a national facilities services company with more than 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces.

By investing in our team, embracing continuous improvement, and building strong partnerships with customers and franchise owners, we're creating innovative solutions that drive lasting results.

About the Role As an Operations Manager, you'll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You'll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. What You'll Do Own the operational performance of your assigned territory

Build strong relationships with customers and service providers to ensure exceptional service

Drive customer retention and identify opportunities for territory growth

Support provider performance, accountability, and territory coverage

Analyze performance metrics and use data to improve results

Partner cross-functionally to resolve issues and continuously improve operations

What You Bring Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)

3-7 years of experience in operations, business operations, account management, or a similar role

Experience managing multiple priorities in a fast‑paced environment

Ability to analyze data and turn insights into action

Excellent communication and relationship‑building skills

Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Make a direct impact on customer success and territory growth

Contribute to projects and initiatives that directly shape our company's success