Head of Product, Managed Services

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. A private chef cooking dinner in your home. A massage after a day of hiking. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits. As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb.The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb. You'll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.A Typical Day: Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.Ship and iterate fast. Live in the data. Talk to guests, read the reviews and support tickets, take the bookings yourself. Partner with the supply and operations teams building the provider side, so that what's great for guests is also sustainable for the hosts and partners delivering the service.Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.Your Expertise:10+ years of consumer product management experience.Track record of taking 01 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.Ability to structure new problem spaces into actionable roadmaps with minimal process.Experience managing multiple workstreams with competing priorities and tight timelines.Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. Our Commitment To Inclusion & Belonging:We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: View email address on click.appcast.io ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range$232,000—$282,000 USDReasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.