HR Generalist/Employee Relations/Payroll

Schedule: Monday - Friday, 8 am - 4:30/5:00 pm. Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.We're looking for an organized, proactive, and people-focused HR Generalist to join our Human Resources team in Santa Ana, CA. This role plays a critical part in ensuring smooth HR operations, positive employee experiences, and consistent program delivery.

Performance Management

Support our internal performance review process by assisting in the review and editing of performance reviews

Administer performance review system, guide managers through review cycles and utilization of the system.

HR Programs & Initiatives

Administer key HR programs including Safety and Driving programs

Mandatory reporting such as Ca Pay Data and EEO-1

Training Coordination

Schedule, conduct, and track mandatory compliance training

Create and perform training on new policies, procedures, handbook updates or new legislation as needed

Assist in the management of leave requests (FMLA, ADA, personal, etc.), Serve as liaison with third-party vendors and internal stakeholders to resolve workers' comp claims and accommodations

Support HR leadership in tracking and reporting on program effectiveness

Respond to HR-related questions from employees in a timely, empathetic, and accurate manner

Perform employee relations functions to address workplace concerns.

Ensure documentation and systems are up to date and aligned with company policies

Continually maintain awareness of HR trends, and federal and state laws

May assist HR team with additional duties and projects as assigned, specifically including payroll and benefits.

High school diploma or equivalent required. Bachelor's degree in HR, Business, or related field preferred

3+ years of experience in HR operations or employee support roles

Performance Management, Payroll and Benefits experience is preferred

Familiarity with HRIS systems, reporting tools, and case management platforms

Bilingual (English/Spanish) required; must be able to communicate fluently in both languages, both verbally and in writing

Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you're not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future

Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families

401(k) & Roth + Employee Stock Ownership Plan

Medical, Dental, Vision & Life Insurance

Vacation, sick leave and paid holidays - including your birthday!

Employee Assistance & Care Programs