Service Now Architect - REMOTE

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings.

The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.

Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient

Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems

Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces

Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability

Maintains comprehensive documentation of architecture, design, and implementation processes

Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions

Provides regular status updates on implementation

Ensures teams are trained on all relevant software

Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development

Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance

High School Diploma or GED, required

Bachelor’s degree in Computer Science or Information Technology, preferred

Masters degree in Computer Science or Information technology, preferred

Six (6) or more years of experience in ServiceNow architecture and implementation, required

Experience with ticketing systems and remote management tools, required

Experience in large complex ERP deployment, preferred

ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred

Software

Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred

Excellent analysis and problem-solving skills

Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details

Keywords: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS

The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight-driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On

Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities

Celebrating ingenuity and innovation to transform our business and help our clients transform theirs

Focus on resilience and sustainability to positively impact our people, clients, and communities

Equal Opportunity Employer, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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