3rd Shift Runner

Server Attendant
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
The Server Attendant/Busser for The Maybourne Beverly Hills performs various duties to support the Server in delivering 5-Star luxury dining experience to guests while following hotel's standards and ensuring guest satisfaction. In this role, you would be responsible for providing quality service by interacting with guests in a positive and friendly manner and assist with: fulfilling requests, taking feedback, clearing and preparing table set-ups, polishing silverware and glassware, cleaning all spills, and broken glassware/dishes immediately, complete opening/closing side duties as directed, upholding our food health safety and sanitation principles, occasionally checking on guests to handle impromptu requests/issues, and handle guest complains and inform management immediately of any concerns that may arise.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Maintain complete knowledge of correct maintenance and use of equipment and proper use as intended.
• Polish silverware and glassware, ensuring that all pieces are spotless and blemish-free.

Wipe and clean all food and beverage trays.
Assist servers with any necessary tasks.
Prepare water stations for service in accordance with departmental specifications and business levels.
Check and replenish tea and coffee stations, making sure product stock is appropriate for service and sugar caddies are clean, full and organized.
Transport supplies from storeroom to restaurant as assigned.
Stock condiments and supplies as laid down in departmental standards.
Prepare beverage stations as assigned as laid down in departmental standards.
Retrieve clean linen from Laundry and stock in restaurants.
Stock and polish all side station ware to the stated levels required for business.
Attend daily meetings with service team and management prior to start of shift.
Serve water to all guests in accordance with departmental specifications.
Serve bread and butter in accordance with departmental specifications.
Serve coffee, tea and other designated non-alcoholic beverages following established service procedures.
Transport tray from restaurant to breakdown area; separate wares and food according to procedures.
Refill non-alcoholic beverages according to procedures.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints and ensure guest satisfaction to Maybourne standards.
Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
Clean and reset tables immediately after guest departs in accordance with department procedures.
Replenish wares inside stations throughout shift.
Clean coffee machine, iced tea machine, and other beverage equipment as assigned to the established standards. Bring all water bottles to stewarding for cleaning and sterilization.
Polish silverware and glassware, ensuring that all pieces are spotless and blemish-free.
Deliver food and beverage trays to stewarding for cleaning and sterilization.
Move furniture into proper storage locations.
Breakdown all food stations.
Breakdown all beverage stations.
Restock items for the next service.
Secure all supplies at shift end.
Leave duty after reporting to supervisor.
Must be flexible with schedule – Ability to work split shifts, weekends, and holidays.
Sign the tip sheet report at the end of assigned shift. – Perform all other duties as and when assigned by hotel management.

Experience providing excellent customer service in a fast-paced environment demonstrating patience and a friendly, professional demeanor.

• Exceptional organization and time management.
• Knowledge of food service regulation and proper food and alcohol handling procedures.
• Willing to work flexible schedules that include days, nights, weekends and holidays.
• Ability to problem solve and recover service misses.
• Able to perform high-quality work while unsupervised.
• High school diploma.
• Experience in a luxury environment is a plus.
• Experience in 5 stars Forbes restaurant is a plus

Employees will use hands to handle objects and tools and operate service equipment. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. and carry heavy trays and equipment, as well as delicate China and barware
Job requires indoor and outdoor service in fluctuating weather
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
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