Ambassador - Night Shift

The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high‑end service specialist and a guide to digital banking. You aren’t just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.
What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. (You are a banking guide, not a barista—you won’t be serving coffee!)
Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Your success is measured by the quality of the connection, not a quota.
Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease.
Facilitate Purposeful Impact: Host and support local events that promote financial health. Act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
Advocate & Problem‑Solve: Advocate for our customers, problem‑solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and escalated situations is a core part of the role; de‑escalation may be complex.
Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
Stay Agile & Engaged: You’ll move throughout the day through the Café, connecting with the community and supporting the flow of the guest experience.
Why Join Us? This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community.
The Perks Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts, Life and Disability Insurance, Paid Time Off, Education Assistance, Matching 401(k) contribution up to 7.5%
Paid Parental Leave, Mental Health support, Back‑up Child or Elder Care
Threads line - a signature Treat custom beverage while working
Essential Functions Support surrounding Cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader Region.
Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
Lifting up to 25 pounds and moving/standing for extended periods of time.
Regular and consistent attendance.
Basic Qualifications High School Diploma, GED, or Equivalent Certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Preferred Qualifications Associate’s degree.
2+ years of banking experience.
2+ years of Retail or Customer‑facing experience.
Proficient in G‑Suite.
Strong written and oral communication skills.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

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