Airport Service Concierge

Airport ConciergeDo you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.Ideal candidates will have at least one year of Customer Service experience.Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.We are the home to over 12,000 team members supporting over 1.5B kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. Job ResponsibilitiesGreet client upon arrival at the airport with a friendly and professional demeanor.Escorting clients through securityEscort clients to their gate, lounge, restaurant or amenity of their choosing.Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.Develop and maintain professional rapport with regulating agencies and airlines within the airport.Maintain strict adherence to escorting protocol within the airport.Utilize Airport Butler systems to manage service details and communicate with clients.Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.Fully understand AGI Health & Safety and Security policies.Attend training courses as may be required by AGI.Knowledge, Skills & AbilitiesGood Communication Skills – Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.Customer Service Skills – Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthlyHigh proficiency of computer and smartphone skills, including smartphone applications.Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.Must after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology.AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!18.00 - 20.00Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.