Front Desk Receptionist - Hospitality

Register guests into the computer system, verifying reservation details and processing payments.

Handle cash and balance the cash drawer, maintaining accurate financial records.

Provide guests with information about hotel facilities and local attractions.

Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.

Maintain extensive knowledge of the hotel's services, facilities, and the local area.

Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.

Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.

Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.

Understand the mission, vision, and goals of the hotel.

Must be able to prioritize and work efficiently with limited supervision.

Must be able to speak and understand and communicate the primary language(s) used in the workplace.

General knowledge of the city where the hotel is located and its attractions.

Extensive knowledge of the hotel, its services and facilities.

Flexible and long hours sometimes required

Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Experience in public guest/customer service position.

Hotel experience preferred