Managed Care Advocate

Benefit Smart is a dynamic, fast-growing, patient first, site of care, infusion partner with locations throughout the United States. Here at B Smart, we pride ourselves on exceptional service, visionary leadership, skilled and passionate colleagues.

Guided by our core values of Patient First, Empathy, and Passion, we use our platform to fulfill our mission to help facilitate patients to receive the highest level of quality care with no out of pocket cost to them or their family.

Are you an outgoing person that has a passion to serve people?
If so, as a Patient Advocate with B SMART, you’ll be on the front-line helping patients navigate the challenges and details of a complex medical situation. We provide you the training, but we are looking for a tenacious person to advocate for their patients. The position of Patient Advocate is truly the heartbeat of our organization. The Patient Advocate provides opportunities for our patients to receive high quality infusions with one of our amazing provider partners. The position will facilitate external dialogs with patients, providers and partners that further our mission to be the most valuable partner within the cancer healthcare space. Internally, this position works closely with Claims & Invoicing, Pre-Cert & Eligibility, Systems & Implementation, Account Management, and other teams to develop relationships that advance the company’s values and objectives.

This position will nurture B Smart’s patient-first culture with a sense of urgency to address patient needs, helping to mitigate the financial pain of a cancer or a high-cost infusion diagnosis.

Address patient complaints and grievances, working to resolve issues related to care, payment and access to services
Provide a compassionate attitude in order to give emotional support and help the patients’ quality of life
Exceed and report on metrics that demonstrate the outcomes and impact of the company’s advocacy activities
Ensure compliance with all internal and external regulations and guidelines

Experience in strategic patient advocacy and organizations in healthcare, self-funding or insurance.
Successful track record working with patients and organizations in oncology and/or auto immune infusion therapy preferred.
Strong relationship-building skills to establish rapport with patients and understand their needs.
Proficiency in office software, such as Excel, Word, Microsoft Office, Google Suite, etc…
Medical, dental, and vision plans

• Company-provided short and long-term disability benefits
• Flexible Spending Accounts
• Accident, Critical Illness, and Hospital Indemnity Insurance