Guest Relation Officers of Hotel
Exclusive Hotels
Job Type: Permanent Job Sector: Food, Beverage Region: Lainston House in Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together. We are looking for an inspiring and people focused Guest Experience Manager to lead our Front of House team and ensure every guest feels genuinely welcomed, valued and cared for from the moment they arrive.
Competitive pay, plus service charge
Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
Free access to the on-site gym and parking
Access to our Employee Assistance Programme and wellbeing resources
Exclusive discounts and perks through Hospitality Essentials
Opportunities for growth, learning, and internal movement within the Exclusive Collection
Lead and inspire the Front of House team to deliver exceptional guest experiences.
Ensure smooth daily operations, including arrivals, departures, and Duty Manager duties.
Support training, development and supervision of the Guest Service team.
Maintain accurate billing, guest profiling and front desk procedures.
Ensure all Front of House areas meet brand and health & safety standards.
Previous hotel front office experience, ideally in a supervisory role
Warm, confident communicator with excellent guest service skills
Comfortable using computers and hotel systems
Professional appearance and flexible approach to working hours
At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
#J-18808-Ljbffr Exclusive Hotels
Vacancy posted 1 day ago
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