Head of Sales & Operations Planning, Business Operations

The Sales Strategy Manager is a senior individual contributor aligned to an FCC business unit (CT Corporation or Compliance Solutions). Reporting to the Director, Sales Strategy, FCC, the role applies specialized depth and breadth of expertise in sales operations and revenue operations to plan and run the projects that improve the efficiency and effectiveness of the business unit's sales force. The Manager works independently, with guidance in only the most complex situations, and serves as an advisor to sales management on advanced and broad-ranging projects.The Manager contributes to the development of sales processes and procedures, defines requirements for sales support systems, supports the design and analysis of sales compensation programs, and reviews sales activity data that drives performance metrics and process improvement. The role interprets business challenges, recommends best practices, leads others in solving complex problems, and uses in-depth professional knowledge to develop models and monitor trends.As a Sales Strategy Manager, you will independently execute the specialized work that shapes the effectiveness of FCC revenue operations — planning, forecasting, analysis, and process improvement — so our sales teams can deliver results.Key ResponsibilitiesIndependently manage and improve comprehensive revenue operations projects for the business unit.Oversee business planning, pipeline management, and forecasting in Salesforce; Support annual planning — capacity modeling, territory and account assignments, and quota allocation — in partnership with Corporate RevOps Sales Compensation & Planning and FCC Finance.Support the development, modeling, and optimization of sales compensation plans and SPIFs; analyze plan performance and payout trends.Conduct in-depth analysis of sales metrics — bookings, retention, pipeline, productivity, attainment — to identify performance trends and recommend actions.Implement and refine sales process methodologies; drive process improvements and operational efficiencies.Provide expert guidance on sales tools and systems usage; evaluate and recommend new sales technologies, AI, and automation.Oversee data integrity initiatives and ensure compliance with sales policies (territories, crediting, splits, exceptions).Collaborate with senior leadership on sales strategy execution; prepare QBR and business review content.Support team-wide projects that enhance FCC revenue operations effectiveness, including cross-sell and service-to-sales initiatives.SkillsProject Management: Strong skills in leading and managing complex projects.Advanced Data Analytics: High capability in advanced data analysis and interpretation.Sales Compensation Design: Proficiency in developing and optimizing compensation plans.Process Improvement: Ability to implement and manage process improvement initiatives.Technical Expertise: Deep understanding of sales tools, systems, and technologies.Skills in aligning operations with strategic business goals.Compliance: Thorough understanding of data integrity and compliance requirements.QualificationsBachelor's degree in a relevant field, or equivalent experience.5+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or a related analytical role.Demonstrable experience delivering advanced sales analysis and business intelligence to Sales Leaders.Skill in leading structured pipeline management and forecasting processes, applying leading and lagging indicators to improve accuracy and robustness.Strong communicator with the ability to craft clear, compelling insights and recommendations that influence senior sales leadership.Adept at building collaborative, productive relationships with senior cross-functional stakeholders in complex, matrixed environments.Proven ability to build automated, database-driven workflows and reduce spreadsheet dependence.Proficient in Salesforce and Power BI, with experience in sales analytics platforms — ensuring strong adoption, accurate data integrity, and effective system utilization.Focused on driving process improvements that enhance operational efficiency and strengthen sales operating rhythms.Preferred: experience in B2B information services, software, or financial/legal/regulatory compliance markets.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$98,500.00 - $172,700.00 USDThis role is eligible for Bonus.Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. USA - Philadelphia, PAType: Full time