Head of Client Support Services

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

DeBra-Kuempel is seeking to fill a Service Manager position in our Columbus, Ohio location. As a Service Manager, you will lead your team of Service Technicians by providing assistance, guidance, and training. You will have the opportunity to manage and monitor the performance of service and repair projects within your Account Team. This is a great opportunity for the ideal candidate to work with an established Service Account Team and continue to assist with the growth of our business.

Manage and monitor the performance of service and repair projects within the assigned customer accounts.

Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor the performance of the Service Technicians in meeting these technical requirements.

Provide assistance, guidance, and training to Service Technicians in performing their respective assignments.

Provide assistance and guidance to interdepartmental personnel (Dispatch Coordinators and Service Coordinators) in performing their respective assignments.

Ensure adherence to company/management policies and procedures.

Cooperate in the management/maintenance of good customer and employee relations.

Cooperate in the management/maintenance of proper and accurate documentation.

Ensure personal accessibility to customers and employees.

Provide assistance and support to Account Managers in management of new and existing accounts.

Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.

Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.

Provide technical assistance to the Service Coordinator to ensure the most effective and efficient distribution of manpower.

Provide customer repair/ replacement estimates in a timely professional manner.

Be responsible for refrigerant inventory of technician’s refrigerant usage.

Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.

Building strong Customer and Employee relations is a cornerstone of success in this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee maybe requiredto commute to field locations. The employee must have the ability to navigate around job site locations.

Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions. The employee should expect to sit forlong periodsin front of a computerand alsotravel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the field work environment is usually moderate to loud.

DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement,an employeeassistanceprogram, company discounts, and more.Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible toparticipatein our voluntary supplemental union benefits program.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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