Head of Customer Service Center

Service Director - Park Place Land Rover

2400 Aviation Dr, DFW Airport, TX 75261, USA

Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

Manage employee schedules and pay plans

Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner

Attend manager meetings and conduct service department meetings

Prepare and administer an annual operating budget for the service department

Maintain Asburys specified service customer pay gross profit growth

Handle and resolve customer complaints

Communicate with customers about maintenance and service work needed effectively

Continue to maintain Asbury's value, quality, and integrity

Provide and maintain a safe work place and environment for employees and customers

Other duties to be determined by management

Strong customer service skills are a must

Must be able to manage a team, motivate and develop

Experience with CDK or other automotive software required

Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop

Must have 3+ years as an automotive Service Writer/Service Assistant Manager

Previous automotive Service Management experience is required

Must be able to manage in a fast paced work environment

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.