Health Advocate - Remote

Habitat Health empowers older adults to experiencemore gooddays in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, andin ‑ homeassistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, ourmission ‑ drivencare teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. Role Scope : The New Participant Advocate plays a key role in creating a welcoming, participant-centered onboarding experience for individuals transitioning into Habitat Health's PACE program. Through proactive coordination, participant advocacy, and ongoing communication, the New Participant Advocate helps participants feel informed, supported, and connected while promoting continuity of care and an exceptional participant experience.

Coordinates the participant onboarding journey by serving as the primary point of contact during the initial transition into the PACE program and facilitating a seamless introduction to Habitat Health's services.

Advocates for participant preferences, cultural needs, and person-centered care by proactively identifying barriers and collaborating with the care team to support timely solutions.

Documents participant interactions, onboarding activities, identified needs, and follow-up actions accurately and timely within the Electronic Medical Record (EMR) and other organizational systems.

Bachelor's degree in Social Work, Human Services, Healthcare Administration, Public Health, Psychology, or a related field, or an equivalent combination of education and relevant experience.

Minimum of one (1) year of experience working with older adults, frail elderly populations, participant advocacy, care coordination, case management, client services, or a similar participant-facing role.

Strong communication and collaboration skills, with the ability to effectively engage participants, caregivers, community partners, and cross-functional teams to deliver exceptional participant experience.

Experience using Electronic Medical Records (EMRs), Microsoft Office, and the ability to quickly learn organizational documentation and participant management systems.

Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area.

Meets all applicable participant-facing health requirements, including TB screening and required immunizations.

Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.

Knowledge of participant onboarding, interdisciplinary care coordination, community resources, and care transition best practices.

Experience supporting older adults through care transitions, case management, participant advocacy, or customer experience initiatives.

Bilingual: Spanish, Mandarin, or Cantonese.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work in healthcare, administrative, community, or remote environments, depending on role needs.

Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.

Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).

Travel between work sites or community locations as needed.

Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.

This position is also eligible for a target annual bonus of 5% and may be eligible for additional incentive compensation, as applicable.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; and company paid holidays.

This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

To helpmaintaina safe environment for our participants and team members, Habitat Healthmaintainsvaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, orsincerely heldreligious belief, practice, or observance in accordance withapplicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed tothe principles of equal opportunity and inclusion.We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

If you requirea reasonableaccommodation toparticipatein the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at View email address on click.appcast.io is used only after an applicant has accepted an offer of employment and completedthe FormI-9and to the extentpermittedbyapplicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.As set forth in Habitat Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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