Head of Sales & Support

We're looking for a Sales Supervisor to join our Malbon boutique in Nashville, TN . This role is perfect for a leader who thrives on the sales floor, motivates others by example, and creates a customer experience that feels authentic, elevated, and connected to our brand culture.
As a Sales Supervisor, you'll support the Store Manager in driving results and maintaining operational excellence while leading by presence on the floor. You'll coach team members, oversee daily functions like inventory and merchandising, and ensure every customer interaction reflects Malbon's commitment to creativity, inclusivity, and the love of the game.
This is a part-time, in-store leadership role with scheduling inclusive of mornings, evenings, weekends, and holidays.
Deliver an elevated, customer-first experience while embodying Malbon's mission and brand values.
Lead by example on the sales floor-supporting your team in hitting sales goals and delivering standout service.
Partner with the Store Manager to analyze KPIs (conversion, UPT, AOV) and drive continuous improvement.
identify future leaders and support their growth.
Support daily operations including inventory management, shipment processing, fitting room oversight, and visual merchandising.
Assist with local activations, events, and community-building initiatives that connect the store to its market.
2+ years of retail or customer-facing experience ; Proven sales acumen with the ability to engage customers, upsell effectively, and drive results.

• Strong communication and leadership skills, with the ability to inspire and support a team.
• Flexible availability, including nights, weekends, and holidays.
• Active floor presence, including the ability to stand/walk for extended periods, climb ladders, and lift up to 50 lbs.
• Customer-Centric & Hospitality-Driven - Creates real, authentic connections and anticipates needs with style and care.

Agile & Entrepreneurial - Thrives in a fast-paced, ever-changing retail environment.
Brand Champion & Product Expert - Shares knowledge with passion, using it to educate and inspire.
Detail-Oriented & Reliable - Executes tasks with precision while maintaining a premium customer experience.
Employee discount + wardrobe allotment
PTO (based on full-time/part-time status and local laws)
Employee Assistance Programs

Diversity & Inclusion
Our team is built on inclusivity, creativity, and community.