Automotive Service Receptionist / Customer Service

Battleground Kia is seeking a professional, organized, and customer-focused Automotive Service Receptionist to join our service department team. This role is critical to the success of the dealership service operation. The Service Receptionist serves as the first point of contact for customers arriving for service, helping ensure a smooth check-in experience while supporting service advisors and technicians throughout the day. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a professional automotive team, this is an excellent opportunity.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Vacation and Holidays

Employee Discounts on Vehicles, Parts, and Service

Career Growth Opportunities within the Dealership

Supportive team environment

What You’ll Do

Greet customers as they arrive at the service department

Answer inbound phone calls and assist customers with service questions

Schedule and confirm service appointments

Check customers in for service visits and ensure information is accurate

Direct customers to service advisors for repair consultations

Assist with administrative tasks including repair order preparation and customer documentation

Communicate with service advisors and technicians to keep service flow organized

Maintain a clean, professional customer reception area

Provide an exceptional customer experience throughout the service visit

What We’re Looking For

Strong customer service and communication skills

Professional appearance and positive attitude

Ability to multitask in a fast-paced dealership environment

Comfortable using computers and dealership management software

Highly organized and detail oriented

Team player who enjoys working with customers

Preferred Experience

Previous automotive dealership experience is a plus

Experience as a receptionist, service coordinator, or customer service representative preferred

Familiarity with service appointment scheduling or dealership service departments is beneficial

Battleground Kia is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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