Client Service Rep, Banking

Branch Banking Client Consultant II Location: Shelby Township, MI 48315-2963
Job Summary: Branch Banking Client Consultant II provides best‑in‑class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. The role focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.
Job Responsibilities:
Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
Client Experience: Provide a positive client experience by assisting with account questions, problems and/or complaints and, through research and communication, resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.
Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strive for no controllable losses.
Additional Accountabilities: Perform moderately complex special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Maintain compliance with applicable federal, state, and local laws and regulations.

JOB REQUIREMENTS:

Education: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum Experience: 4-5 years of customer service and sales experience, including in the financial services industry.
Licensing: National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after the job entry date.
Training and Mentoring: Ability to train and mentor others, including products and platform procedures.
Preferred Qualifications:
Experience in the financial services industry.
Experience using and demonstrating digital products and self‑service technologies.
Job Competencies:
Action‑oriented - enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.
Business Acumen - knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.
Approachability - is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well.
Problem Solving - uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it.
Priority Management - spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross‑functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Physical Demands (ADA): No unusual physical exertion is involved.
Equal Opportunity Employer: Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.
Pay Range: $17.12 - $26.97

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