Head of Programme Management

Department Brookes College of Health, Operations

General Description / Primary Purpose The Graduate Program Coordinator supports graduate student recruitment, enrollment, retention, progression, and graduation efforts across the Brooks College of Health through comprehensive advising coordination, academic progress monitoring, communication management, and student success initiatives.

Job Functions Student Advising and Academic Support Serve as a primary point of contact for graduate students regarding academic policies, registration processes, degree requirements, and university resources.

Assist students with registration-related processes, including applying and removing advising or program holds, issuing registration overrides, resolving registration issues, and supporting academic success initiatives.

Provide timely and accurate information regarding college, university, and graduate program requirements.

Identify, troubleshoot, and resolve routine advising and administrative issues while escalating complex concerns to the appropriate program director or university office.

Serve as a student advocate by connecting students with academic and support resources that promote retention, persistence, and degree completion.

Support graduate student onboarding and orientation activities in collaboration with graduate program directors and university partners.

Academic Progress Monitoring Maintain and monitor student degree progress records using Degree Works and other university systems.

Collect, analyze, and use student data as appropriate to support advising and administrative functions, ensuring compliance with FERPA regulations.

Prepare reports and documentation related to enrollment, advising, progression, retention, graduation, and other student success metrics.

Assist students with graduation application processes and related requirements.

Maintain accurate student academic records in accordance with university policies and procedures.

Collaboration and Program Support Collaborate with graduate program directors, faculty, the Graduate School, BCH Academic Advisors, Enrollment Services, and other university partners to support graduate student success.

Participate in graduate program-related meetings, advising meetings, student success initiatives, and professional development activities.

Assist with the development, assessment, and continuous improvement of graduate student services and program processes.

Perform other related duties as assigned to support departmental operations and Brooks College of Health graduate programs.

Required Qualifications Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. In conjunction with the University's policy, this position may also require a credit check.

Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

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