Senior Operations Engineering

Lumen is the trusted network for AI. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

Join us in building the future.

Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency.

Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, capacity planning, and change management) to reduce manual effort and cognitive load while preserving service integrity, compliance, and operational resilience.

Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and continuous improvements for AI platforms and automation processes.

Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.

Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements

Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.

Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.

Develop & document process flows.

Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.

Maintain network monitoring applications, equipment and utilities as needed.

Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.

Create and maintain network documentation and reports as required

Bachelor’s degree or equivalent experience plus 5+ years related experience or equivalent combination of education and experience.

Microsoft Windows Server and/or Solarwinds Subject Matter Expert

Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics

Direct customer interaction communication skills

Proficient PC skills in office applications and network connectivity configuration

Strong communication (oral and written), customer service, organizational and multi-tasking skills

Cisco Layer 2 & 3 switch and router configuration and management

Strong customer service orientation.

This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. All legitimate job openings will be posted on our official website or communicated through official company email addresses.