Head of Production / Technical
brobstongroup.com - Jobboard
Summary
The Technical Manager leads operational, technical, and strategic functions for a high-volume watch repair workshop, driving production output, quality, cost control, and workflow efficiency. This role requires advanced horology expertise, strong leadership, and the ability to scale operations while maintaining luxury-level craftsmanship and service standards.
Responsibilities
Lead and direct day-to-day operations of the watch repair workshop to improve production and quality.
Optimize workflow, capacity planning, and production scheduling to increase throughput and reduce costs.
Implement process improvements (Lean, 5S) and quality assurance programs.
Manage large technical teams, including coaching, performance management, and conflict resolution.
Use workshop management systems and production tracking tools to monitor KPIs and drive continuous improvement.
Collaborate cross-functionally to support long-term growth and scaling of service operations.
Requirements
Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
Minimum 7 years experience in watch repair operations, with at least 3 years in a leadership role.
Strong understanding of mechanical, quartz, and high‑complication timepieces.
Proven experience managing large technical teams (20+ technicians) in a high-volume environment.
Experience with production planning, capacity management, budgeting, and inventory control.
Proficiency with workshop management systems, KPI analysis, and process improvement methodologies (Lean, Six Sigma preferred).
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Vacancy posted 12 hours ago
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