VP, Head of Product Management

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Customer Insights team within Payments Data & Analytics you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Product Manager will work on the Customer Insights team and partner closely with Payments Product, Analytics, Commercialization and Technology teams to deliver and enhance data-driven products that support Merchant Services and our clients. You will work on day-to-day product execution —prioritizing analytics use cases, managing ad-hoc projects, and ensuring stakeholders (internal and external) receive timely, actionable insights. Ideal candidates are also passionate about building and scaling our next generation of AI powered features and products, with a track record of driving adoption from concept through launch and continuous improvement.

Develop a product strategy and product vision that delivers value to customers

Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Own, maintain, and develop a product and client backlog that enables development to support the overall strategic roadmap and value proposition

Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Manage individual product modules and team workstreams to push product initiatives into the market including alternative forms of data delivery and Ai capabilities

Support achieving sales goal targets, supports commercialization by analyzing client target lists, participate in internal and external events, build and maintain competitive intelligence, and identify new data sources to keep the product relevant and differentiated.

Champion customer-centric design and feedback loops, leveraging insights to continuously refine and enhance product offerings

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Technical expertise and experience in data analytics (e.g., SQL or Python) - candidate needs to have the ability to analyze data to make decisions

Management consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence, top down communication, presentation skills)

Demonstrate strong business acumen and the ability to translate complex data insights into actionable product strategies

Utilize exceptional project management abilities to deliver products on time and within budgetDisplay a results-oriented mindset, consistently achieving ambitious goals and driving measurable business outcomes

Bachelor’s degree in a quantitative, technical, or business discipline, Masters in math, statistics, analytics or Business is preferred

Experience in creating solutions leveraging AI and fluency with the different AI models (OpenAI, Anthropic, Google)

Possess a proven track record of launching and scaling data-driven products in a commercial environment