Field Service Engineering

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands‑on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.

Routine Dealership Visits & Service Performance

Overall health of the service department

Fixed Right the First Time and Repeat Repair performance

Technical Training Competencies

Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.

Technical & Repair Assistance

Provide in‑dealership repair assistance for properly escalated technical hotline cases.

Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long‑term capabilities.

Legal, Customer Relations & Dispute Resolution Support

Support Ford legal counsel, executive liaison, and dispute resolution teams.

Perform vehicle inspections and, when needed, complete final repair attempts.

Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.

Consultative & Process Improvement Initiatives

Beyond repair support, you’ll play a key consultative role with dealership leadership:

Help dealerships create and maintain technician training plans that match skill levels and growth goals.

Ensure technicians understand their development path and that management actively supports it.

Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.

Root Cause & Process Analysis

Analyze why Field Service Engineer involvement was needed on difficult‑to‑repair vehicles.

Warranty & Service Process Optimization

Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.

Help dealerships drive better outcomes in quality, cost, and customer satisfaction.

Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.

2+ years of automotive dealership diagnosis and repair experience.

Ability and willingness to travel with overnight stays on a weekly basis.

2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).

Navigate difficult conversations with dealership leaders, technicians, and customers

Applicants are required to have a bachelor’s degree or above.

Bachelor’s degree in automotive‑related field, such as (but not limited to):

Automotive Technology

Automotive Technology Management

Field Service Operations

Automotive Engineering

Automotive Engineering Technology

Automotive Service Technology

Automotive Industry Management

Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.

Automotive Service Excellence (ASE) certifications in one or more of the following:

5+ years of hands‑on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.

Proven ability to independently plan, organize, reorganize, prioritize, and problem‑solve in a dynamic field environment.

Strong professionalism and customer‑facing skills, including:

Service and customer interface experience

Comfort working with dealership leadership, customers, and cross‑functional Ford teams

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io.

Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

Degree Level Post Bachelor's or equivalent

Job Schedule Full time

Locations Work from Home, Fort Worth, TX, 76177, US (On-site)

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