Retail Store Key Holder Part Time

Retail Key Holder Part-Time

The Retail Key Holder Part-Time position is responsible for providing an outstanding 5 STAR service (customer service) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Retail Key Holder Part-Time performs operational duties to run the retail store that includes opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues. The Sales Lead represents the Vitamin Shoppe brand to our customers. Retail Key Holders Part-Time must be courteous, efficient, and able to hand sell to customers so that their needs and expectations are met or exceeded. Establish, model, and reinforce the 5 STAR service (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors.

Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.

Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity.

Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.

Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.

Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Ensure work environment is safe for both customers and health enthusiasts.

clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.

Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product.

Aid the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company's product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.

Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented.

Lead the store in the absence of the SM / ASM to include opening / closing, customer service and store maintenance (interior and exterior).

Operate the cash register and prepare customer transactions and receipts efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, opening and closing procedures and can balance the cash registers at the end of each shift or as scheduled. Adhere to and verifies bank deposit process.

Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email, is captured.

Adhere to personal appearance policy.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

High School Diploma or GED or equivalent combination of experience and instruction. Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.

1-3 years retail experience.

~ Flexibility to work nights and weekends.

Computer skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Especially for long distances.

Vision: Average, ordinary, visual acuity necessary to prepare and inspect documents

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Works in a normal retail store environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

Equal Opportunity Policy

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters.