Front Desk Receptionist (Morning/ Afternoon Shift)

Front Desk Agent

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In its reimagining, the 407 room downtown hotel recalls a grand European home.

As a Front Desk Agent, you will serve as the face of the hotelcreating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. Provide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures

Answer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation

Maintain an active and visible presence in the lobby, offering assistance and hospitality whenever needed

Accurately process payments, cash handling, room charges, and adjustments in accordance with hotel procedures

Coordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptly

Ensure the front desk, lobby, and guest-facing areas remain organized, clean, and welcoming

Follow all hotel policies, procedures, safety standards, and brand expectations

Previous hotel front desk, hospitality, or guest service experience preferred

Comfortable using hotel property management systems, Microsoft Office, and related technology platforms

Flexible schedule availability including mornings, evenings, weekends, and holidays

Ability to stand and walk for extended periods throughout the shift

Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.

Our Guiding Principles are the foundation of how we show up for one another and for our guests. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.